I got tired of watching people buy a laser and then spend three months trying to figure out how to make money with it.
The gap nobody talks about
You unbox a Monport. You follow the manual. You run the test file. Then what?
The manual tells you how to turn it on. It does not tell you how to align mirrors when your cuts look like garbage. It does not explain why air assist matters or how to set it for different materials. It definitely does not walk you through your first paying job.
So you end up in Facebook groups asking the same questions everyone else asks. You get twelve different answers. Half of them are wrong. You waste a week.
I watched this happen over and over. People would buy a solid machine and then stall out because the support gap is real. Monport makes good hardware but the documentation assumes you already know what you’re doing.
What MonportSupport.com actually does
I built MonportSupport.com to close that gap. It is a community help desk where you can find answers fast without digging through forum threads or waiting for email support.
Real problems. Real fixes. No fluff.
You get step-by-step guides for the stuff the manual skips. Mirror alignment. Air assist tuning. Material settings that actually work. Troubleshooting cuts that look like trash even though your settings seem fine.
You also get a place to ask questions and get answers from people who run these machines every day. Not theoretically. Not from a marketing team. From makers who have already solved the problem you are stuck on.
How to use it
Go to MonportSupport.com. Search for your issue. If it is not there, ask. I am adding new guides every week based on what people actually need.
If you are about to buy a Monport and want to know what you are getting into, the site has that too. Real setup time. Real first-project expectations. Real cost breakdowns for consumables and upgrades.
Use discount code BMS13 when you order your Monport to support the site and get a small discount on your purchase.
What I do in my shop
I run a 60W CO2 and a 30W fiber. When I first started, I spent two solid weeks just trying to get consistent cuts on 3mm plywood. The manual said “adjust power and speed” but it did not say how to know if I was in the right range or what to do when the edges looked burned.
I figured it out by ruining a lot of plywood. Then I wrote it down. That is what MonportSupport is. The notes I wish I had when I started.
Next step
Bookmark MonportSupport.com. Next time you hit a wall with your Monport, check there first. If you find a guide that saves you an hour, share it with someone else who is stuck.